Customers should allow 30 days for a refund to appear on their credit card statements. If credit card used for purchase is no longer a valid credit card ONLY store credit will be issued. If check was used for purchase then refund will be via check within 30 days.

If however returned merchandise is returned without items stated above, only 80% of the purchase price will be refunded. (Make sure original box, packing and instructions are returned) Also, for your safety, insure your return for the purchase price. All other items included with purchase such as free products or promotional items with a purchase must also be returned or their value will be deducted from the refund. Refund is given in the same form as the purchase.

No return can be accepted and will be refused without a Registered PRA number. You MUST obtain a registered PRA# directly from Natural Solutions Environmental, Inc. by phone.

Please Note the Following Exceptions to the above:

• Replacement parts on Spare Parts Orders (such as replacement filters, etc..) are NOT returnable.
• All Bidets because they are a hygiene product, are NOT returnable.
• ALL UV Bulb and Lamp Products including UV Bulb Products, UV Duct Units, etc. because of the type of product, are NOT returnable.
• All Juicers, Soymilk Makers, etc.  may be returned ONLY if UN-USED, if used they are NOT returnable.
• All Water Products including Water Ionizers, Water Distillers, Counter Top Water Filters,  Humidifiers,  Air Coolers, etc.. may be returned ONLY if UN-USED and NO water has contaminated the product, if used they are NOT returnable.
• Vapor Steam Cleaners may be returned ONLY if UN-USED and NO water has contaminated the product, if used they are NOT returnable. If returnable requires a 25% restocking charge.
• Commercial and Whole Home Air Cleaners, POE Water Filtration Systems- are NOT returnable.  Make sure of sizing before purchase is made.
• Dehumidifiers / Portable Air Conditioners / Air Coolers / Gas Power Generators / Wine Coolers  / Refrig-Freezers - No returns on these items, only exchange from factory if unit is defective within 30 days.  
• IQAir Air Cleaners may be returned ONLY if UN-USED. If returnable requires a 20% restocking charge.
• IQAir H13, Dental and GC and GCX Units are NOT returnable.
• Air Cleaners - If returned air cleaner shows any signs of Careless, Excessive, Intentional or Commercial Use or Abuse, (such as carbon filters loaded with smoke or chemicals) or it is a VOCARB unit, return may and will result in a minimum return charge of not less than 25% of the purchase price plus the cost of filters.
• All Massagers and Exercise Equipment - are NOT returnable.
• All Massage Chairs - If returnable requires a 25% restocking charge.

Commercial Air Cleaning, POE Water Systems, Large Dehumidifiers, etc. are Shipped FREE via Common Carrier Truck and come Directly from the manufacturer.

(If ANY order is canceled by the customer AFTER it has shipped, the customer is responsible for the actual shipping costs and it will be deducted from the return credit.)

Natural Solutions Environmental, Inc.

Privacy Statement

and

On-Line Order Security

We Respect Our Customers Privacy!

On-Line Security:For you protection our On-Line Ordering System uses industry-standard secure online purchasing through SSL (Secured Socket Layer) Technology, Cookies, Frames and Java. This technology protects your information by transmitting it across the Internet in an encrypted form. This means that ALL your information and credit card number is scrambled and then decoded when it gets to us, protecting you from possible fraud. You should NEVER Order Anything On-Line from ANYWHERE that DOES NOT use Secured Ordering for ALL your information!

Please Note: When buying ON-LINE from ANY website, look for the locked Padlock or Key icon in your location bar and "https" and the word secure on the location bar when you input your credit card number and other personal information to know that ALL of your information is being transmitted via secure encryption from your browser. We have found MANY sites that do not protect your personal information, just your credit card. Make sure they protect ALL OF YOUR PERSONAL INFORMATION. That's what Natural Solutions does!

Disclaimer: All information in this website is provided for educational purposes only and may not be construed as medical advice or instruction.

Copyright: © 2004 Natural Solutions Environmental, Inc.
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