COMMON CUSTOMER QUESTIONS:

Every seller says I have to buy terry cloths from them, are these some kind of special terry cloths? - NO! Go to your local department store and go to the Auto section. You will be able to buy them in bulk very cheap. We in fact do not even supply them simply because they are easily purchased locally cheaper!

Why don't you supply spot cleaner? - Spot cleaner is a chemical. The purpose of using a vapor steam cleaner is that you do not use chemicals.

What is a Vapor Steam Cleaning system? - A vapor system looks like a vacuum but it is not. It is not the conventional "steam" cleaner nor is it a pressure washer. It is an appliance that provides Dry Vapor Steam to sanitize, clean and deodorize virtually any surface - without using chemicals, ONLY steam.

How much Steam time do I get with one fill up of water? - It depends on the steam volume setting but in general, you should get anywhere between 30 and 60 minutes before you will need more water.

What is the Heat up time for the units? -  Approx. 7 to 10 minutes for the Enviromate™ E5 unit at start up!

What is the difference between a single tank and the Enviromate™ E5 double tank system? - The single tank  system refers to a steam cleaner with one steam tank. When the steam from the tank has been used up, a light will go on indicating that there is no more water left. You then have to release the remaining steam from the tank, unscrew the fill cap, and refill the unit with warm water before you begin to use again.

The Enviromate™ E5 double tank system uses two containers; one for the water and one for the steam. When more water is required for the steam tank, a signal is sent to a pump, which when activated sends more water to the steam tank. Eventually the water tank will run out of water as well, and you can fill this by simply removing the cap and refilling the water container. With the Enviromate™ E5 double tank system, there is no need to release the remaining steam from the steam tank, nor do you have to remove a pressurized fill cap. We call our double tank system Electronic CSS™ for continuous steam system.

Are all double tank continuous refill systems created the same? - No! Most double tank systems have a very basic way of sensing when the steam tank requires more water. Because of this, when more water is required, conventional double tank steam cleaners send a large quantity of cold water into the steam tank. This effectively cools the steam down, reducing the steam pressure and the effectiveness of the steam cleaner.

The Enviromate™ E5 steam cleaner is equipped with Electronic CSS™ (continuous steam system) which controls the temperature of the steam tank with an electronic probe and an electronic circuit board. The electronic probe senses the need for more water much quicker than conventional systems. Because it is more sensitive, it allows for the pump to pump-in more frequent, but smaller amounts of water into the steam tank when it is required. And since the cold water going into the steam tank is done in smaller amounts, the steam pressure drop is considerably smaller than other continuous refill steam cleaners on the market.

Do I need to wait for the unit to cool down before I refill it? - NO, with the Enviromate™ E5 it is a Continuous Refill System so simply add water and continue use!

What kind of Chemicals or Soaps are used? - NONE!! Only Water!

Is this system Effective against Dust Mites or Fleas??? - YES!!! The vapor system, unlike other cleaning or pest control methods, uses heat to do the work, NOT CHEMICALS OR POISONS. After steaming a surface it is recommended that you vacuum it thoroughly with a HEPA equipped vacuum to remove any particulate matter. Fleas, flea eggs and flea larvae are also killed by short term exposure to high temperature heat carried by very fine vapor reaching into the pores and pockets of fabric and carpets. No poisons to affect children, pets, or indoor air quality.

Is continuous refill Electronic CSS™ (continuous steam system) in the Model E5 really important to have over the non-continuous refill systems? - If you have a continuous refill machine like the Enviromate™ E5 you do not have to wait for the machine to cool down and heat up again when you want to refill it. If you are going to be using a dry vapor steam cleaner for long periods of time, get a Continuous Refilling system dry vapor steam cleaner!

Places to use The Enviromate™ E5 Dry Vapor Steam Cleaners

• Bathrooms (#1 Reason Customers Buy Dry Vapor Steam Cleaners)
• Kitchens (2nd Reason Customers Buy Dry Vapor Steam Cleaners)
• Kennels, Pet Areas and Bird Cages (3rd Reason Customers Buy Dry Vapor Steam Cleaners)
• Upholstery and Bedding
• Baby's Nursery
• Floors
• Glass Surfaces
• Outdoor Surfaces
• Automobiles

1) OUR Unit: CSS Technology!: Continuous water refilling while in use!  When system is out of steam simply add more water and continue use - NO WAIT TIME!!!
Their Unit: You MUST turn off unit and let sit for 10 to 15 minutes WAIT TIME before you put more water in it!!!!

2) OUR unit: Holds 2.3 Quarts of water.
Their Unit: Holds 1 to 1.5 Quarts of water ONLY!!!

3) OUR Unit: ON-HANDLE Trigger and Adjustable Rotary Dial for Control of the Steam Volume
Their Unit: Steam Volume Controls located on unit itself which means that while you are cleaning if you need more or less steam you have to stop what you are cleaning and change it on the unit!

4) OUR Unit Heat Up Time is Aprox  7 to 10 minutes.
Their Unit Heat up time is 12 to 15 minutes!!

5) OUR Unit: Time it takes to start cleaning after adding water to unit: 7 to 10 minutes. (WAIT TIME + Start up Time)
Their unit: Time it takes to start cleaning after adding water to unit: 17 to 27 minutes. (WAIT TIME + Start up Time)

Enviromate™ - E5 Dry Vapor Steam Cleaner PLUS